1. Introduction

1.1. About Us
Bateri Laju specializes in delivering high-quality car batteries with professional installation services directly to your doorstep. We aim to provide convenience, reliability, and peace of mind to our customers.

1.2. Scope of Terms
These terms apply to all transactions conducted through our website, hotline, or other communication channels. They also govern your access to our services, guarantees, and warranties.

2. Services Offered

2.1. Car Battery Delivery
We deliver car batteries to your specified location within our serviceable areas. Delivery is subject to confirmation of your order and availability of the product.

2.2. Professional Installation
Our skilled technicians provide on-site installation services for the purchased battery. The service includes checking the vehicle’s existing battery system and ensuring proper installation of the new battery.

2.3. 30-Minute Delivery 

• We strive to deliver within 30 minutes of confirming your order.
• This is subject to conditions such as traffic, weather, or any unforeseen delays.
• If delays occur beyond our control, we will inform you promptly.

2.4. Free Delivery and Installation

• Free delivery and installation apply to purchases made directly through our website or hotline.
• Additional charges may apply for remote locations or special service requests.

2.5. Emergency Assistance
We prioritize urgent requests, such as stalled vehicles due to battery failure. Contact us via our hotline for expedited assistance.

3. Orders and Payment

3.1. Order Placement

• Orders can be placed via our website, hotline (03-2022 5555), or approved third-party platforms.
• Accurate information, including your vehicle make and model, location, and contact details, must be provided.

3.2. Order Confirmation

• Orders are confirmed upon verification of details and payment method.
• We reserve the right to decline orders due to incorrect information or unavailability of stock.

3.3. Payment Terms

• Payment can be made via cash on delivery, credit/debit cards, or any other payment method specified on our website.
• Prices are inclusive of applicable taxes unless otherwise stated.

3.4. Cancellation Policy

• Orders can only be canceled prior to dispatch.
• Cancellations after dispatch may incur a service charge equivalent to the delivery fee.

4. Warranty and Returns

4.1. Battery Warranty

• All batteries come with a warranty period (e.g., 12 or 18 months) specified at the time of purchase.
• The warranty covers manufacturing defects but excludes damage caused by improper use, installation, or maintenance.

4.2. Warranty Claim Procedure

• To file a warranty claim, provide proof of purchase, the warranty card, and a description of the issue.
• Claims will be assessed by our technicians to determine eligibility.

4.3. Returns and Replacements

• Faulty batteries reported within 7 days of purchase are eligible for replacement.
• Batteries showing signs of physical damage after installation are not eligible for returns or replacements.

4.4. Exclusions from Warranty

• Batteries damaged due to misuse, accidents, unauthorized repairs, or tampering are not covered.
• Warranty does not cover natural wear and tear or end-of-life battery replacement.

5. Delivery and Installation

5.1. Delivery Coverage

• We deliver to areas within our operational zones. Orders outside these zones may incur additional charges or be declined.
• Ensure the delivery location is accessible and safe for our technicians.

5.2. Installation Service

• Our technicians ensure correct installation of your battery and check the overall functionality of the electrical system.
• Installation may not be completed if additional issues with your vehicle’s electrical system are detected.

5.3. Customer Responsibilities

• Customers must provide accurate vehicle details to ensure compatibility with the battery.
• Ensure the vehicle is in a safe location for our technicians to perform the installation.

6. Liability and Limitations

6.1. Service Limitations

• While we strive for excellent service, we are not liable for delays caused by traffic, weather, or other uncontrollable circumstances.
• In cases where services cannot be completed, we will offer alternative solutions or refunds as applicable.

6.2. Limited Liability

• Bateri Laju is not liable for damages resulting from improper battery use, third-party installations, or pre-existing vehicle issues.

7. Privacy Policy

7.1. Data Collection

• We collect personal information, including your name, contact details, and vehicle information, to fulfill your order.

7.2. Data Usage

• Your data will only be used for order processing, customer support, and service improvement.
• We do not sell or share your information with third parties without consent.

7.3. Data Security

• We implement industry-standard measures to protect your data from unauthorized access.

For more information, refer to our Privacy Policy.

8. Changes to Terms and Conditions

8.1. We reserve the right to amend these terms at any time. Changes will be posted on our website and take effect immediately.
8.2. Continued use of our services after updates constitutes acceptance of the revised terms.

9. Governing Law

These terms and conditions are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

10. Contact Information

For inquiries, feedback, or support, reach us at:

• Hotline: 03-2022 5555
• Email: info@baterilaju.com
• Website: https://www.carbatterydelivery2u.com.my or https://www.baterilaju.com