Privacy Policy
Effective Date: October 2024

Bateri Laju (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you use our services, website, or interact with us in any manner. By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

• Name
• Contact number
• Email address
• Delivery address
• Vehicle details (e.g., make, model, battery type)

1.2 Transaction Information

• Payment details (processed securely via third-party providers)
• Order history and preferences

1.3 Technical Data

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Website usage data (e.g., pages viewed, time spent on the site)

1.4 Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your experience and gather analytical data about website usage.

2. How We Use Your Information

The data collected is used for the following purposes:

2.1 Service Fulfillment

• To process orders and ensure timely delivery of car batteries.
• To respond to inquiries, requests, and provide customer support.

2.2 Communication

• To send order confirmations, updates, and service notifications.
• To provide marketing updates, promotional offers, or surveys (with your consent).

2.3 Personalization and Improvement

• To improve our website, services, and customer experience based on user behavior.
• To personalize your experience based on past orders or preferences.

2.4 Compliance and Legal Obligations

• To comply with applicable laws and regulations.
• To detect, prevent, or address fraud and security issues.

3. Sharing of Information

We respect your privacy and ensure your data is only shared in limited circumstances:

3.1 Third-Party Service Providers

We may share your information with trusted service providers such as:

• Delivery agents for order fulfillment.
• Payment processors for secure transactions.
• IT and analytics providers to improve our services.

3.2 Legal and Regulatory Compliance

We may disclose your information to law enforcement, regulatory bodies, or other third parties if required by law or to protect our rights and safety.

4. Data Security

We take data security seriously and implement strict measures to protect your personal information, including:

• Secure servers and firewalls.
• Data encryption for sensitive transactions.
• Regular monitoring and audits to prevent unauthorized access.

While we take every precaution, no data transmission or storage can be guaranteed 100% secure.

5. Your Rights

As our valued customer, you have the following rights regarding your personal data:

5.1 Access and Rectification

• Request access to the personal information we hold about you.
• Correct or update inaccurate or incomplete data.

5.2 Data Deletion

• Request the deletion of your personal data, subject to legal or contractual obligations.

5.3 Marketing Preferences

• Opt out of receiving promotional communications at any time.

5.4 Data Portability

• Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@baterilaju.com.

6. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. By using our website, you consent to the use of cookies unless you disable them via your browser settings.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic functionality, such as order processing.
• Analytics Cookies: Help us understand website performance and improve services.
• Marketing Cookies: Enable personalized offers and targeted advertisements.

You can manage or disable cookies in your browser settings; however, this may affect certain website functionalities.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements.

Retention Periods

• Order details: Retained for up to 7 years for accounting and tax purposes.
• Marketing preferences: Retained until you opt out.
• Technical and usage data: Retained for analysis until anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Changes will be posted on this page, and the “Effective Date” will be updated.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@baterilaju.com
• Phone: +603-2022 5555
• Address: No. 3, Jalan Mewah ¾, Pandan Indah, 68000 Ampang, Selangor

We are committed to resolving any concerns promptly and transparently.